Shipping & Returns
Shipping
At Oakywood, we work alongside trusted carriers like UPS, DHL, USPS & many more around the globe to provide both USA, Europe & International shipping services. We always do our best to deliver your order as soon as possible.
US orders are shipped from Henderson, Nevada or Ciche, Poland based on availability, Europe & Worldwide orders are shipped from Ciche, Poland.
You can calculate the shipping cost at checkout.
Duties
US, EU, UK, Canada, Norway and Switzerland - all taxes and import duties are included in the final price.
Shipping methods:
- EU: Express delivery - GLS or UPS (1 Business day)
- EU: Standard - GLS or UPS (2-5 Business days)
-
PL: InPost (1 Business day)
-
US: UPS, USPS, or FedEx (1-4 Business days)
-
Worldwide: DHL or UPS Express (2-5 Business days)
-
Estimated time of delivery for custom-made products - 3-4 weeks
Return & Exchange
- If you are not completely happy with your order, you can return it within 30 days for a full refund. Please, remember: you cannot return a customized product.
- To return your order:
-
Please email your return request at contact@oakywood.shop or use the form provided below.
-
We will help you organize the shipment to one of our local return points (local return addresses available in USA, Germany, France, Poland, UK and Australia).
-
We will create a return label for you. Shipping costs are non-refundable, the cost of return shipping label will be deducted from your refund.
-
Once we will receive your return, we willl issue a refund on a receipt, or exchange the item for a different size/color if preferred.
Local return points
US & CANADA:
|
UK:
|
GERMANY:
|
FRANCE:
|
AUSTRALIA & NEW ZEALAND:
|
EUROPE & WORLDWIDE:
|
Warranty
- All of our products are fully guaranteed by the manufacturer for two years to the original purchaser. The manufacturer’s warranty covers repair or replacement of defective parts.