Shipping & Returns

Shipping

At Oakywood, we work alongside trusted carriers like UPS, DHL, USPS & many more around the globe to provide both USA, Europe & International shipping services. We always do our best to deliver your order as soon as possible.
US orders are shipped from Henderson, Nevada or Ciche, Poland based on availability, Europe & Worldwide orders are shipped from Ciche, Poland.
You can calculate the shipping cost at checkout.

Duties

US, EU, UK, Canada, Norway and Switzerland - all taxes and import duties are included in the final price. 

Shipping methods:

• EU: Express delivery - GLS or UPS (1 Business day)
• EU: Standard - GLS or UPS (2-5 Business days)

• PL: InPost (1 Business day)

• US: UPS, USPS, or FedEx (1-4 Business days)

• Worldwide: DHL or UPS Express (2-5 Business days)

• Estimated time of delivery for custom-made products - 3-4 weeks

Return & Exchange

• If you are not completely happy with your order, you can return it within 30 days for a full refund. Please, remember: you cannot return a customized product.

• To return your order:

1. Please email your return request at contact@oakywood.shop or use the form provided below.

2. We will help you organize the shipment to one of our local return points (local return addresses available in USA, Germany, France, Poland, UK and Australia).

3. We will create a return label for you. Shipping costs are non-refundable, the cost of return shipping label will be deducted from your refund.

4. Once we will receive your return, we willl issue a refund on a receipt, or exchange the item for a different size/color if preferred.

Delivery before Christmas

We guarantee that orders placed within the dates given below will be delivered before Christmas (by December 24th).* Orders placed later may not reach you on time. Please take this into account when shopping for Holiday gifts.

• USA, Canada:
  DHL Express or UPS - by December 17th 
• UK, Norway, Switzerland: 
  DHL Economy - by December 17th
  DHL Express - by December 20th
• EU:
  DHL Economy, UPS, GLS - by December 17th
  DHL Express - by December 20th
• Poland: by December 20th
• Rest of the world: by December 14th

The information applies only to standard products from our offer.
Custom products such as Desks, custom Desk Shelves and custom Desk Mats ordered now will be delivered after Christmas.

We recommend choosing DHL Express for all locations as it has the highest on-time delivery rate.

*Guaranteed dates are based on our historical experience with carriers, please keep in mind that unforeseen circumstances may arise. In the rare event that your order is not delivered on time, we will refund the shipping costs.

Local return points

Warranty

• All of our products are fully guaranteed by the manufacturer for two years to the original purchaser. The manufacturer’s warranty covers repair or replacement of defective parts.