At Oakywood, we work alongside trusted carriers like UPS, DHL, USPS & many more around the globe to provide both USA, Europe & International Worldwide shipping services.
US orders are shipped from Henderson, Nevada
Europe & Worldwide orders are shipped from Ciche, Poland
*All personalized orders are shipped from Ciche, Poland
You can calculate the shipping cost in checkout.
- EU: Express delivery - DHL Express (1 Business day)
- EU: Standard - DHL Parcel (2-5 Business days)
- US & CANADA: UPS or USPS (1-4 Business days)
- WORLDWIDE: DHL or UPS Express (2-5 Business days)
Returns & Exchanges
- If you are not completely happy with the received product, please send it back to us within 30 days for a full refund. Please also email us at firstname.lastname@example.org or use the contact form to inform us.
Please, remember: you cannot return a personalized product.
We'll issue a refund on receipt, or exchange the item for a different size/color if preferred. The cost of returning the item to us is your responsibility.
- To return your product, you should mail it to:
US & CANADA:
7365 Commercial Way,
Henderson NV, 89011
EUROPE & WORLDWIDE:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- All of our products are fully guaranteed by the manufacturer for one year to the original purchaser. The manufacturer’s warranty covers repair or replacement of defective parts.