Shipping & Returns

Shipping

At Oakywood, we work alongside trusted carriers like UPS, DHL, USPS & many more around the globe to provide both USA, Europe & International shipping services. We always do our best to deliver your order as soon as possible.
US orders are shipped from Henderson, Nevada or Ciche Poland based on availability, Europe & Worldwide orders are shipped from Ciche, Poland.
You can calculate the shipping cost at checkout.

Duties

EU, UK, Canada & US, all taxes and import duties are included in the final price. 

Shipping methods:

  • EU: Express delivery - DHL Express (1 Business day)
  • EU: Standard - DHL Parcel (2-5 Business days)
  • US: UPS or USPS (1-4 Business days)
  • WORLDWIDE: DHL or UPS Express (2-5 Business days)

Returns & Exchanges

  • If you are not completely happy with the received product, please send it back to us within 30 days for a full refund. Please also email us at contact@oakywood.shop or use the contact form to inform us. 
    Please, remember: you cannot return a customized product.
  • We'll issue a refund on receipt, or exchange the item for a different size/color if preferred. The cost of returning the item to us is your responsibility.

  • To return your product, you should mail it to:


    US & CANADA:
    OAKYWOOD
    7365 Commercial Way, 
    Suite 120
    Henderson NV, 89011
    USA

    EUROPE & WORLDWIDE:
    OAKYWOOD
    Ciche 38A
    Ciche, 34407
    POLAND

    AUSTRALIA & NEW ZEALAND:
    OAKYWOOD
    13/14 Burgess Rd
    Bayswater North VICTORIA, 3153
    AUSTRALIA

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

Warranty

  • All of our products are fully guaranteed by the manufacturer for two years to the original purchaser. The manufacturer’s warranty covers repair or replacement of defective parts.