Shipping & Returns


Shipping

At Oakywood, we work alongside trusted carriers like UPS, DHL, USPS & many more around the globe to provide both USA, Europe & International Worldwide shipping services. We always do our best to deliver your order as soon as possible.

US orders are shipped from Henderson, Nevada*
Europe & Worldwide orders are shipped from Ciche, Poland

*All personalized orders are shipped from Ciche, Poland

You can calculate the shipping cost in checkout.

For EU, UK, Canada & US, all taxes and import duties are included in the final price.

Shipping methods:

  • EU: Express delivery - DHL Express (1 Business day)
  • EU: Standard - DHL Parcel (2-5 Business days)
  • US: UPS or USPS (1-4 Business days)
  • WORLDWIDE: DHL or UPS Express (2-5 Business days)

Returns & Exchanges

  • If you are not completely happy with the received product, please send it back to us within 30 days for a full refund. Please also email us at contact@oakywood.shop or use the contact form to inform us. 
    Please, remember: you cannot return a personalized product.
  • We'll issue a refund on receipt, or exchange the item for a different size/color if preferred. The cost of returning the item to us is your responsibility.

  • To return your product, you should mail it to:

    US & CANADA:
    OAKYWOOD
    7365 Commercial Way, 
    Suite 120
    Henderson NV, 89011


    EUROPE & WORLDWIDE:
    OAKYWOOD
    Ciche 38A
    Ciche, 34407
    POLAND


    AUSTRALIA & NEW ZEALAND:
    OAKYWOOD
    13/14 Burgess Rd
    Bayswater North VICTORIA, 3153
    AUSTRALIA.


  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Warranty

  • All of our products are fully guaranteed by the manufacturer for one year to the original purchaser. The manufacturer’s warranty covers repair or replacement of defective parts.

Thank You!