Shipping & Returns
Shipping
At Oakywood, we work alongside trusted carriers like UPS, DHL, USPS & many more around the globe to provide both USA, Europe & International shipping services. We always do our best to deliver your order as soon as possible.
US orders are shipped from Henderson, Nevada or Ciche Poland based on availability, Europe & Worldwide orders are shipped from Ciche, Poland.
You can calculate the shipping cost at checkout.
Duties
US, EU, UK, Canada, Norway and Switzerland - all taxes and import duties are included in the final price.
Shipping methods:
- EU: Express delivery - GLS or UPS (1 Business day)
- EU: Standard - GLS or UPS (2-5 Business days)
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PL: InPost (1 Business day)
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US: UPS, USPS, or FedEx (1-4 Business days)
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Worldwide: DHL or UPS Express (2-5 Business days)
Returns & Exchanges
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Estimated time of delivery for custom-made products - 3-4 weeks
Return & Exchange
- If you are not completely happy with the received product, please send it back to us within 30 days for a full refund. Please also email us at contact@oakywood.shop or use the contact form to inform us.
Please, remember: you cannot return a customized product.
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We'll issue a refund on receipt, or exchange the item for a different size/color if preferred. The cost of returning the item to us is your responsibility.
- To return your product, you should mail it to:
US & CANADA:
OAKYWOOD
GREENLINE DISTRIBUTION C/O STG / ATTN: RECEIVING
751 W WARM SPRINGS RD #140
HENDERSON, NV 89011
USAEUROPE & WORLDWIDE:
Oakywood
Ciche 38A
Ciche, 34407
POLANDAUSTRALIA & NEW ZEALAND:
Oakywood
13/14 Burgess Rd
Bayswater North VICTORIA, 3153
AUSTRALIA - You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Warranty
- All of our products are fully guaranteed by the manufacturer for two years to the original purchaser. The manufacturer’s warranty covers repair or replacement of defective parts.