What payment methods do you accept?
You can pay for your purchase in 4 different ways. After adding the products to your cart, choose one of the available methods:
- Apple Pay
- Google Pay
- Credit Card payment.
Can you issue an invoice for my company details?
Yes! Please provide your business details while placing your order. You can do it at checkout, in the step "Payment", text field "Company". Please enter your billing info in the following format: Company name (VAT ID: XXXXXXX).
I run a company in the EU and have a registered VAT ID number. How can I purchase your products with 0% VAT?
Our website doesn't allow shopping with 0% VAT. We will refund you the VAT if you provide us with a valid VAT ID while placing your order.
Do you sell products with a personalized logotype engraving?
Of course! Contact us for an individual project valuation: firstname.lastname@example.org.
I liked the setup that I saw on your social media. Where do the things from the photo come from?
In our social media we publish inspirations using Oakywood accessories. Detailed information on all products used to create a given set can be found soon on our blog under the tag setups. Meanwhile - write to us on Facebook or Instagram! We will be happy to answer your questions.
Do your products look exactly like the picture?
Our accessories are made of wood, which is a natural material. Therefore, each of our products is unique, and individual items may slightly differ in color and wood grain. Besides - the design and components of each set look like the pictures.
I'm going to give someone your product as a gift. How are your products packed and are they suitable for a gift?
All our products are carefully packed in aesthetic boxes - made of ecological materials, and designed especially for our company. Our products make perfect and original gifts!
How do I know if the charging dock is compatible with my device?
Our charging docks for iPhones are compatible with all lightning connector devices - that means you can charge your iPhone 5 and up (including iPhone X, Xs, Xs Max, Xr, series 11 & 12), AirPods, AirPods Pro. Android docks are compatible with either micro USB or USB-C port smartphones. Check your connector type.
Wireless chargers will work with all QI enabled devices, including:
- iPhone: 8, 8 Plus, X, Xs, Xr, Xs Max, 11, 11 Pro, 11 Pro Max, 12, 12 Mini, 12 Pro, 12 Pro Max
- Samsung Galaxy: S20(+), S20 Ultra, Note 10 (+), S10(+,e), S9(+), S8(+), Note 8, Note 9, S7, S7 Edge
- Google Pixel 3, 3XL, 4, 4XL
- all QI enabled devices.
Can I cancel my order?
Of course - we can cancel your order if we haven't shipped it yet. For this purpose, please contact us via e-mail: email@example.com
Can I change my order?
You can change your order anytime, until you receive your tracking ID. For this purpose, please contact us via e-mail: firstname.lastname@example.org
SHIPPING & RETURNS
What is the estimated delivery time?
All shipping details you will find here.
Can I return or exchange my purchase for something else from your shop?
If you are dissatisfied with a product you have received or have changed your mind, you can always return or exchange it. You can find all the instructions in the shipping and returns tab.
My package has arrived damaged. What should I do?
Please, write us an email at email@example.com. We will surely find a satisfactory solution together. Depending on the situation, it is possible to replace the product.
How can I track my order?
As soon as we ship your order you’ll be provided with a linked Tracking ID. After you click it, it will forward you to the specified tracking website.
Do you ship to my country?
Of course - we ship everywhere in the world.
The product I like currently is not available on your website. When can I expect the restock?
We do our best to restock our wooden goods as fast as possible. Please, contact us via e-mail: firstname.lastname@example.org - we will send you an approximate date of restocking items from your wishlist!
Do you sell wholesale?
Of course, we do! Please contact us at email@example.com - we will prepare a personalised offer for your company.
I am a tech-blogger/influencer. I would love to test your products! Who can I contact?
Thank you for your interest! We are open to all forms of cooperation. Please feel free to email us firstname.lastname@example.org or simply submit the application form.