FAQs

PAYMENTS

What payment methods do you accept?

You can pay for your purchase in 4 different ways. After adding the products to your cart, choose one of the available methods:

• Apple Pay
• Google Pay
• PayPal
• Credit Card payment.

Can you issue an invoice for my company details?

Yes! Please provide your business details while placing your order. You can do it at checkout, in the step "Payment", text field "Company". Please enter your billing info in the following format: Company name (VAT ID: XXXXXXX).

I run a company in the EU and have a registered VAT ID number. How can I purchase your products with 0% VAT?

Our website does not automatically deduct VAT at checkout. To receive a VAT refund, place your order as usual and fill in your valid VAT ID and company name at checkout. Once we verify your VAT ID, we will capture only the net value of your payment, and the VAT will be refunded.

 

PRODUCTS

I liked the setup that I saw on your social media. Where do the things from the photo come from?

In our social media, we publish inspirations using Oakywood accessories. Detailed information on all products used to create a given set can be found soon on our blog under the tag setups. Meanwhile - write to us on Facebook or Instagram! We will be happy to answer your questions.

I want to use a Monitor Display Arm with my Standing Desk. Can you recommend something that will fit?

Yes, we have tested several Monitor Arms available on the market for you. We recommend Monitor Arms by Ergotron: Ergotron LX and ERGOTRON HX or alternatively HUANUO Single Monitor Mount - model HNSS12. All of them fit our Desks.

Do your products look exactly like the picture?

Our accessories are made of wood, which is a natural material. Therefore, each of our products is unique, and individual items may slightly differ in color and wood grain. Besides - the design and components of each set look like the pictures.

I'm going to give someone your product as a gift. How are your products packed and are they suitable for a gift?

All our products are carefully packed in aesthetic boxes - made of ecological materials and designed especially for our company. Our products make perfect and original gifts!

How do I know if the charging dock is compatible with my device?

You can find the information about devices compatible with our chargers on the product pages in the 'Compatibility' section.

How do I take care of natural wood?

Clean when needed with a soft cloth along the grain pattern. After removing any dust particles, clean the product with a moist cloth. Dry immediately with a soft cloth along the wood grains.
If the wood looks dry or whitish, sand it with sandpaper (e.g. 240 grit), and then cover the wood with any commercial wood oil. Transparent oil will work best. Check out our Maintenance Kit to help you take care of our wooden products.

How do I take care of natural Merino wool felt?

Our felt accessories can be cleaned with a mix of water and light detergent. After wetting the product, make sure to pat the area firmly with a paper towel to remove moisture.
You can also vacuum the item occasionally to remove dust and dry stains.

 

ORDERS

I ordered a custom product. Can I cancel or change my order?

We start production of the custom products the next business day after we receive your order. If you want to cancel it or make any changes, please contact us by e-mail at contact@oakywood.shop as soon as possible, no later than 24 hours after placing the order. Once we start the production process, further changes may not be possible to apply.

I would like to order a custom desk of my own design, can you make it for me? How much would it cost?

Yes, absolutely. For an additional fee, we are able to make custom modifications and other personalizations to our desks.
If you are interested in this solution, please contact us via contact@oakywood.shop and provide us with the details. We will get back to you with the quote as soon as possible.

Can I cancel or change my order?

Of course - we can update or cancel your order if it has not yet been shipped. To do this, please contact us via e-mail: contact@oakywood.shop.
This doesn't apply to orders for custom products.

 

 

WHOLESALE

I want to personalize your products with my company logo and use them as corporate gifts. Is that possible?

Yes! We can help you prepare gifts for your business partners or branded accessories for your next event. We can put your company logo on most of our products using the engraving or thermal printing method.
Contact us at contact@oakywood.shop to learn more.

I want to order a product that is not available in your offer. Are you open to business collaboration?

Yes, as woodworking experts we can manufacture a custom project according to your own design. Please contact us directly at contact@oakywood.shop and submit all the details.
The offer for custom product production applies only to business customers interested in ordering the goods in bulk quantities.

 

SHIPPING & RETURNS

What is the estimated delivery time?

You can find all the shipping details here.

Can I return or exchange my purchase for something else from your shop?

If you are dissatisfied with a product you have received or have changed your mind about it, you can always return or exchange it. You can find all the instructions in the shipping and returns tab.

My package has arrived damaged. What should I do?

Please, write us an email at contact@oakywood.shop. We will surely find a satisfactory solution together. Depending on the situation, it is possible to replace the product.

How can I track my order?

As soon as we ship your order you’ll be provided with a linked Tracking ID. After you click it, it will forward you to the specified tracking website.

Do you ship to my country?

Of course - we ship everywhere in the world.

 

PARTNERSHIPS

I am a tech-blogger/influencer. I would love to test your products! Who can I contact?

Thank you for your interest! We are open to all forms of cooperation. Please feel free to email us at contact@oakywood.shop or simply submit the application form.

 

MISC

The product I like currently is not available on your website. When can I expect the restock?

We do our best to restock our wooden goods as fast as possible. Please, contact us via e-mail: contact@oakywood.shop - we will send you an approximate date of restocking items from your wishlist!

How can I contact you if I haven't found an answer to my question here?

Send us a message via the Contact Form, live chat at the bottom of the page, or directly via contact@oakywood.shop. We are ready to assist you from Monday to Friday, 8 a.m. - 4 p.m. (CET).
If you prefer to speak to an advisor, call our helpline: +48 797 217 197.