Shipping & Returns

Delivery Before Christmas

Orders placed within the dates listed below are expected to be delivered before Christmas (by December 24th). Orders placed after these dates may not arrive on time.

Please note the processing time for the specified product, which can be found on the product page, displayed below the "Add to Cart" button.

• USA, Canada:
  • International Priority Shipping: Order by December 12th
  • DHL Express: Order by December 17th
• UK, Switzerland:
  • International Priority Shipping: Order by December 12th
  • DHL Express: Order by December 19th
• EU:
  • DHL Economy, UPS, EU Priority Shipping: Order by December 12th
  • DHL Express: Order by December 19th
• Germany:
  • UPS, Hermes: Order by December 13th
  • DHL Economy: Order by December 16th
  • DHL Express: Order by December 19th
• France:
  • UPS, Colis Privé Collect: Order by December 12th
  • DHL Economy: Order by December 17th
  • DHL Express: Order by December 19th
• Rest of the World:
  • International Priority Shipping: Order by December 4th
  • DHL Express: Order by December 13th
• Poland:
  • Order by December 19th

We recommend choosing DHL Express for all locations, as it has the highest on-time delivery rate.

These deadlines are based on our historical experience with carriers. However, unforeseen circumstances may occur.

Shipping

At Oakywood, we partner with trusted carriers like UPS, DHL Express, and FedEx to provide reliable international shipping. Shipping costs are calculated at checkout.

Duties

Orders from the US, EU, UK, and Switzerland are delivered with duties and taxes paid. The final price is what you see on the website. 

Delivery Times

• In-Stock Items: Ship within 1-2 business days.
• Custom-Made Items: Ready to ship within 3-5 weeks 

Warranty

All products come with a two-year manufacturer’s warranty for the original purchaser, covering repair or replacement of defective parts. Desks are covered by a five-year warranty.

Return & Exchanges

• If you are not completely happy with your order, you can return it within 30 days for a full refund. Please, remember: you cannot return a customized product.

• To return your order:

1. Please email your return request at contact@oakywood.shop or use the form provided below.

2. We will help you organize the shipment to one of our local return points (local return addresses available in USA, Germany, France, Poland, UK and Australia).

3. We will create a return label for you. Shipping costs are non-refundable, the cost of return shipping label will be deducted from your refund.

4. Once we will receive your return, we willl issue a refund on a receipt, or exchange the item for a different size/color if preferred.

Local return points