Shipping & Returns
At Oakywood, we work alongside trusted carriers like UPS, DHL, USPS & many more around the globe to provide both USA, Europe & International shipping services. We always do our best to deliver your order as soon as possible.
US orders are shipped from Henderson, Nevada or Ciche Poland based on availability, Europe & Worldwide orders are shipped from Ciche, Poland.
You can calculate the shipping cost at checkout.
EU, UK, Canada & US, all taxes and import duties are included in the final price.
- EU: Express delivery - GLS or UPS (1 Business day)
- EU: Standard - GLS or UPS (2-5 Business days)
PL: InPost (1 Business day)
US: UPS, USPS, or FedEx (1-4 Business days)
Worldwide: DHL or UPS Express (2-5 Business days)Returns & Exchanges
Estimated time of delivery for custom-made products - 3-4 weeks
Return & Exchange
- If you are not completely happy with the received product, please send it back to us within 30 days for a full refund. Please also email us at firstname.lastname@example.org or use the contact form to inform us.
Please, remember: you cannot return a customized product.
We'll issue a refund on receipt, or exchange the item for a different size/color if preferred. The cost of returning the item to us is your responsibility.
- To return your product, you should mail it to:
US & CANADA:
7365 Commercial Way,
Henderson NV, 89011
EUROPE & WORLDWIDE:
AUSTRALIA & NEW ZEALAND:
13/14 Burgess Rd
Bayswater North VICTORIA, 3153
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- All of our products are fully guaranteed by the manufacturer for two years to the original purchaser. The manufacturer’s warranty covers repair or replacement of defective parts.